Refund policy

Returns

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging . You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on Email: support@frameostore.com or Whatsapp us at +91-9022574928 (for faster response) or  with the necessary details. Items sent back to us without first requesting a return will not be accepted. 

Please send the package via courier and provide us with the tracking number. 

Our Address: Frameo Store, B1-45, Sampada Complex, Pune MH, India, Pincode: 411002

If in case you can't send the parcel back for exchange, a cost of 100₹ is chargable to facilitate the pickup from your address. 

Toll-Free Phone Support: +91-9022574928

Email Support: support@frameostore.com

 

Consumer Complaint - Faulty Product

In case the goods purchased from us turn out to be defective, you have the right to make a claim.

Your complaint will be considered (responded to) within 1 days from the date we receive your complaint notification.

Please do not send your purchase back to us before you send us an email regarding your complaint notification: support@frameostore.com

 

Refunds

We provide refund if your product is
1) Not delivered or lost
2) Not what you ordered

 

Order Cancellation

Orders can be cancelled anytime before they are dispatched without any extra costs. Kindly request cancellation before 48 hours after the order is placed to be eligible for cancellation.

To cancel the order, mail us at support@frameo.store

We will be unable to cancel the order once it has been dispatched.